Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.8
Location
8.2
Service
8.5
Dining
7.5
Guest reviews
7.8/10
based on 6 reviews
8.1
8.1/10 based on 1026 reviews
George
United Kingdom,
April
2024
8.6/10
The suite I upgraded to was exactly what I needed to relax after traveling. The staff were very friendly and helpful, creating a comfy and warm environment.
Rooms
9.0
The room was exactly what I needed to relax after traveling. It was very comfy and warm.
Service
9.0
The staff were friendly and helpful right from check-in to check-out. They made my stay enjoyable.
Location
10.0
I could easily walk into town and to the water, making it a thoroughly pleasant experience.
Dining
7.0
The dining experience was good, aside from the limited breakfast options. It was satisfactory overall.
Facilities
8.0
The facilities were great and added to the overall relaxation of my stay.
Steve
United States,
December
2023
7.6/10
My stay at the hotel was quite cozy and warm, perfect for a mid-January visit to Iceland. The rooms, although a bit small with an extra cot taking up space, were fresh, clean, and finished to a high standard. The service was top-notch, with helpful staff who even held dinner for us. The location, although a bit busy with Christmas parties, was quiet and ideal for sightseeing and self-driving tours. The dining experience offered a wide variety of foods, but nothing too remarkable. Overall, a lovely stay.
Rooms
8.0
The rooms were small with an extra cot, but cozy and well-heated, perfect for the Icelandic winter. They were very fresh and clean.
Service
9.0
The service was excellent with very nice and helpful staff who went above and beyond, even holding dinner for us.
Location
7.0
The location, although a bit crowded with Christmas parties, was quiet and suited us well for our sightseeing and driving tour of Iceland.
Dining
7.0
The dining options were good, with a wide variety of foods available, but nothing particularly outstanding.
Facilities
7.0
The hotel offered standard facilities but nothing extraordinary.
Brian
United Kingdom,
November
2023
8.4/10
I had a great stay at the hotel overall. The rooms were luxurious and had everything needed for a comfortable stay, although they were a bit on the small side. The service was very attentive and helpful, especially with tips for exploring Iceland. The location was excellent for seeing the northern lights and exploring nearby attractions. The dining experience was adequate, but breakfast could have been better. The facilities were well-maintained and added to the overall comfort of the stay.
Rooms
8.0
The rooms were luxurious and had lots to accommodate for the stay. They were very clean, quiet, and the perfect respite after a long day of exploring, but perhaps a bit on the small side.
Service
9.0
The service was very attentive to my needs and helpful in answering my questions about places to visit in Iceland. They were very accommodating and friendly.
Location
9.0
The hotel's location was excellent, especially for seeing the northern lights and checking out nearby attractions. It was ideal for my needs and conveniently close to KEF airport.
Dining
7.0
The dining options were more than adequate with a variety of choices, but the breakfast was a bit disappointing. In a wintergarden atmosphere, the food was enough but could have been better.
Facilities
9.0
The facilities were great, with amenities like room service, car hire, tours/ticket assistance, and more available. The hotel provided a comfortable and convenient stay.
Ed
United States,
September
2023
8.2/10
I had a pleasant stay at the hotel. The rooms were compact but clean and had everything I needed, making for a comfortable and quiet experience, although they were missing a couple of features that weren't fixed promptly. The location was convenient for exploring the area, although slightly confusing to find on GPS. The dining experience offered a good variety of tasty options, and I look forward to trying the new dining room or pub on my next visit.
Rooms
8.0
The rooms were comfortable, clean, and with a mini-fridge.
Service
9.0
The service was excellent with helpful and friendly staff.
Location
7.0
The location was convenient for exploring the area but slightly confusing on GPS.
Dining
9.0
The dining experience was impressive with a wide variety of options.
Facilities
The facilities were modern and well-maintained.
Charles
United Kingdom,
August
2023
7.4/10
The hotel had some issues with the rooms, but the night porter was accommodating. It lacked finishing touches, but the amenities were luxurious.
Rooms
7.0
The room looked unfinished, lacking baseboards, but had many amenities and a luxurious feel.
Service
8.0
The service was really nice, and the staff acknowledged guest concerns, though they missed apologizing for heating issues.
Location
7.0
The hotel is conveniently located near the airport and perfect for those wanting local food and hikes, despite being far from Reykjavik.
Dining
7.0
The dining offered a good selection of basic dishes, starting early, but lacking variety later in the day.
Facilities
8.0
The hotel provides various services like room service, car hire, and laundry, catering to guest needs.
Rick
United States,
June
2023
7.8/10
The hotel is conveniently located near the harbor and just minutes away from the International Airport, making it a perfect choice for travelers looking for easy access to major sights and a pleasant transfer experience in Iceland. The room was comfortable for a one-night stay, equipped with a good coffee machine and a large TV offering international programs. However, the room setup with a double bed and an extra low bed made of pillows may not suit everyone's preference, giving a bit of an outdated vibe reminiscent of the 80s.
Rooms
7.0
The room was comfortable for the one-night stay and had a good coffee machine and a large TV with international programs. However, the setup with a double bed and an extra low bed made of pillows may not be to everyone's liking, giving it a somewhat dated feel from the 80s.
Service
7.0
The check-in process was pleasant, and the service was satisfactory overall. However, there could have been better signage or measures to address issues like people smoking in prohibited areas.
Location
9.0
The hotel's location close to the harbor and minutes from the International Airport is ideal for travelers looking for convenience and a peaceful setting by the sea. The provided transfer to the airport in one direction was a nice touch, enhancing the overall travel experience. However, due to its proximity to the airport, there may be some noise from the air extractions of the kitchen.
Dining
8.0
The dining experience met expectations, with good food options available. The early breakfast starting at 5 am, coupled with the free airport transfer and convenient facilities like car parking, offered good value for money and convenience, especially for those with early flights or exploring Keflavik.
Facilities
8.0
The hotel provides essential services such as room service, car hire, dry cleaning, housekeeping, laundry, welcome drink, pet amenities, and tours/ticket assistance, ensuring a comfortable and convenient stay for guests.
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